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Revocation policy

Revocation policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date on which you or a third party named by you, which is not the carrier, the last goods have taken physical possession of. To exercise your right of revocation, you must notify us ProPassione GmbH, Wiesbadener Strasse 13, 65830 Kriftel, Phone: 06192/9581220, Fax: 06192/9581221, e-mail: info at, by means of a clear explanation (e.g. consigned by a letter, fax or email) of your decision to revoke this contract. In order to observe the revocation period it is sufficient for you to send the message about the revocation before the end of the revocation period.

Consequences of revocation:
If you revoke this contract, we give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the least expensive standard type delivery offered by us). Payments must be repaid immediately at the latest within fourteen days from the date on which the notice of your revocation of this contract is received by us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you provide evidence that you have returned the goods, whichever is the earlier. Either you send the goods without delay and in any event not later than fourteen days from the date on which you notify us of the revocation of this contract, to ProPassione GmbH, Wiesbadener Strasse 13, 65830 Kriftel, Phone: 06192/9581220, Fax: 06192 / 9581221, e-mail: info at The deadline is met if you send back the goods before the period of fourteen days. Alternatively, we have the goods collected. We will bear the cost of returning the goods except non-free mail. For any diminished value of the goods you just need to come up when this loss in value is due to a not necessary examination of nature, characteristics and functioning of the goods through you.

The right does not apply to supplies of goods which were manufactured or ordered to customer specifications as well as for commercial customers.

End of revocation policy